Why cybersecurity starts with a better corporate culture

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Businesses were regularly moving online long before the COVID-19 pandemic hit, but there were still some reluctant to abandon their old ways of working. The pressing need to stay away from office life changed everything almost overnight, giving rise to the current situation: Any business that can’t (or won’t) operate online will struggle to survive. .

While the road to digital viability isn’t particularly daunting at this point, with intuitive site builders removing the challenge of web development and familiarity with the world of technology at an all-time high, challenges remain – and the security is among the greatest.

Everyone knew how to manage the security of a typical office. Use locks, get a reliable alarm system, hire security guards to do regular sweeps, and avoid exposing valuables. But how do you manage security for an online business? Internet Security is an entirely different thing, after all. This obviously requires understanding and action, but there is something else too.

that something is corporate culture. Before you can get your cybersecurity in place, you need to do some serious work on refining your company culture. Let me explain why.

Investing in employee well-being earns vital loyalty

It seems likely that most uses of the word “disgruntled” relate to employees turning against their employers. When someone is sufficiently frustrated with the way they’re being treated, they can end up wanting to do what irritates their boss the most – and that can easily lead to the decision to undermine security (or even directly leak data ).

Interior sabotage is something that you cannot effectively protect against through regular security processes. To avoid it, you need to focus on keeping your employees happy in their roles. How do you support them? Do you encourage people to take time out, reassuring them that their job is secure and that you want them to be happy?

You should also strive to make helpful suggestions and share relevant resources. Exercise is important in these difficult times, so why not recommend exercises suitable for home workouts? There is a great list of bodyweight exercises to SELF, for example. And since we all have more free time, we can use it to improve our work experience. and personal outlook. Directing people to productivity resources can help them build healthier habits (but be careful not to come across as preachy).

Strong communication will help reduce human error

Outright sabotage is not necessary for security to be affected, of course. It’s much more likely that people simply don’t understand what is expected of them or why it’s so important that they follow instructions. When such a problem arises, it is definitely the result of miscommunication – perhaps between you and your employees, or perhaps between workers.

Suppose you roll out a new password security policy, pass it on to your team leaders, and expect it to filter for everyone in your company, but find that various employees did not understand it correctly. This would tell you that your information dissemination process needed improvement. Everybody you have to know that.

Beyond telling people What they have to do, of course you have to explain Why they have to. A loyal employee who understands your security processes may choose to ignore them because they do not see them as important. Tell everyone how bad things can go if your data isn’t properly protected, and it will protect you against such a decision.

A good way to do this is to create an internal knowledge base: tools such as Crisp are typically used to help brands serve their clientsbut there’s no reason why this type of technology can’t be used to ensure employees are kept informed of important company policies and procedures, including cybersecurity best practices.

You need people to feel comfortable noting their mistakes

Finally, we must recognize another problem that hinders security: people are afraid to mention it when they are wrong. If one of your employees is unsure about one of your security requirements, will they feel like they can talk to you about it and not receive undue criticism? If they suspect you’ll be mad at them, they might keep quiet.

And what if someone makes a Major mistake like leaving admin login information on a post-it in a public place? If they tell you about it, you can simply have the password changed and give them the new one: no harm, no fault. But if they don’t mention it, there is nothing you can do about it and this login information can be used against you.

were all suffering from caution fatigue to some extent, errors are therefore unavoidable. Make it clear that the best thing your employees can do is be honest with you about the issues they are facing Where cause, and back it up with your actions. If you can do these things, you should be able to move forward with a lot more confidence.

The reasons outlined above underscore why fostering a healthy company culture is so critical when it comes to ensuring everyone is on board with cybersecurity. By prioritizing employee wellbeing, communicating effectively, and ensuring that everyone feels comfortable in the workplace, you are less likely to suffer disaster from discontent, ignorance or employee apathy.

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