The Privacy Patent That Makes Workforce Cyber ​​Intelligence Possible

Building an engaged workforce in a work-from-anywhere environment is important to business success. As noted in other articles, an engaged workforce clearly performs better and experiences less burnout. A strong company culture can help, but when people are rarely together, it can be difficult to build and sustain that culture.

Measuring engagement can also be difficult. Unfortunately, many organizations attempt to solve this problem by confusing engagement with “productivity,” by tracking and measuring any activity involving a mouse, keyboard, or application. A recent New York Times article explains how intrusive this can be. It describes surveillance-based solutions that use keylogging, screenshots, private email review, even webcam monitoring to surreptitiously take pictures of users at irregular intervals to see if they are in front of their computer. These solutions send a clear message: the company does not trust you. The results can also be counterproductive. A study revealed that “Close performance monitoring (via cameras, data entry, chat, and phone recording) had significant negative effects on work attitudes, such as job satisfaction and affective commitment.”

AppSec/API Security 2022

At DTEX, we firmly believe that to be successful, any method of measuring workforce engagement must also respect employee privacy. Our customers have recognized our approach in this regard as unique and innovative. The same goes for the US Patent and Trademark Office. Our three patents for a “Method and System for Anonymizing Activity Records” affirm that DTEX is the only company providing customers with the level of visibility needed to provide insight into employee activity along with maximum protection. privacy of these employees.

DTEX’s Workforce Cyber ​​Intelligence Platform provides a better way to protect organizations and engage with the workforce, while respecting employee privacy. We built our solution with a “Privacy by Design” approach, minimizing excessive (and unnecessary) data collection and using pseudonymization to hide individual employee data elements by default, including username, email address, IP address, domain name and device name. By protecting user privacy, DTEX helps maintain organizational engagement, culture and trust, and to comply with privacy regulations, including the EU’s General Data Protection Regulation (GDPR). EU and the California Consumer Privacy Act (CCPA).

Dual Authorization Required

Without good reason, no user activity or behavioral data is available to users or administrators, even those with elevated privileges. When the knowledge of the workforce justifies the unbiased disclosure of personal identities, with a clear and probative quality audit trail, this requires “double authorization”. Two DTEX administrators (usually one from Security and one from HR or Legal) must agree to the unmasking and provide justification. All access to unmasked data is logged.

This approach is possible thanks to our patents. The techniques we use protect the privacy of users, but also the reputation of our customers and their legal liability. It enables DTEX to deliver Workforce Cyber ​​Intelligence to ensure an engaged workforce as well as protect the organization’s intellectual property and sensitive data, while most importantly protecting the privacy of the individual.

The final result ? Better employee engagement. This is what we should all be aiming for.

The post The Privacy Patent That Makes Workforce Cyber ​​Intelligence Possible appeared first on DTEX Systems Inc.

*** This is a syndicated blog from DTEX Systems Inc’s Security Bloggers Network, written by Rajan Koo. Read the original post at: https://www.dtexsystems.com/blog/the-privacy-patent-that-makes-workforce-cyber-intelligence-possible/

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