Retired Yeager Won Three Customer Service Awards in One Year | News, Sports, Jobs

Inter-Mountain photo by Shannon Bennett Campbell JoAnn Yeager, who is retiring from Walgreens in Elkins, has won three customer service awards in one year.

ELKINS – While working in customer service for more than 30 years, JoAnn Yeager has strived to treat others the way she wants to be treated herself.

It’s this can-do attitude that has helped her win three separate customer service awards in the space of a year at her current workplace, Walgreens in Elkins.

Yeager’s first award came earlier this year when she was named Walgreen’s top customer service employee for the region. She was then named the district winner for the prestigious award, before winning the regional customer service award.

She received a plaque for region and district awards, and received a trophy for regional honor, where she beat out 800 other employees for the award.

Yeager, who has worked at the Elkins Walgreens location since it opened 15 years ago, said she has always strived to put her customers first, no matter their mood.

“My motto has always been to treat people the way you want to be treated” said Yeager. “There is so much frustration with customers and I understand a lot of things. You know, some of them don’t have much money to live on and these days it’s very difficult for them to do that. They are frustrated because they cannot afford to get what they need. So if I can help them in any way I will try to do so.

Yeager said she believed kindness to others was instilled in her from an early age when she was asked to help care for her elderly grandparents.

“I lived next to my grandmother and my grandfather and we always had to take care of them because they were both sick”, said Yeager. “So I think because of that, it always came naturally to me to care about other people. I’ve always been like that.

Yeager started working in customer service helping run a business with her ex-husband. She then worked 14 years at Kroger, then four years at Unexpected Treasures, a local coffee shop that once stood in downtown Elkins.

After her stint at Unexpected Treasures, Yeager decided to retire and remained retired for several years until Walgreens came to town.

“I was a little nervous and Walgreens had announced they were coming, so I decided to apply,” said Yeager. “They hired me for a part-time job, and 22 hours turned into 40 three months after I started and it’s been that way ever since.”

After returning to work for 14 years after his first retirement, Yeager decided it was time to retire again. She said her last day of work would be December 9.

“I just decided it was time to retire again,” said Yeager. “It’s time to go home and relax, so that’s what I’m doing.”

Yeager, who resides in Coalton in the same home where she was born and raised, said she plans to spend more time with her children, grandchildren and great-grandchildren. She also plans to become more involved with St. Patrick’s Catholic Church, of which she has been a member since birth.

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